Ordering Info

Shipping & Delivery

We aim to deliver your order as efficiently and cost effectively as possible. Our shippers include Royal Mail (for both UK and International consignments), TNT and DHL. In addition we are able to use customers’ courier accounts to arrange collections on their behalf via the major couriers such as TNT, DHL, FedEx and UPS.

Our delivery charges are based on weight. A delivery quote can be obtained within your shopping basket along with all the delivery options available to you for that particular order.

For orders to be delivered via Royal Mail/Airmail we can offer same day dispatch if the order (and payment where necessary) is received by 3.00pm GMT. For orders requiring courier collection, same day dispatch can be offered if orders (again with payment where necessary) are received by the following times:

UPS                                    10.15am

DHL                                    12.45pm

FedEx                                   2.00pm

KK Systems’ Courier            2.45pm

TNT                                      2.45pm

Orders received outside of these times will be dispatched the next working day.

You will be notified by email once your order has been shipped.

Privacy & Security

Our Privacy Policy can be found here.

We do not store credit card details after your order has been processed.

Ordering

In addition to our online shop, we accept orders by telephone, email or fax.   Please provide purchase orders wherever possible.

Customers from the EU will need to provide their VAT registration number, where applicable, at the time of ordering otherwise VAT will be added to the order at the prevailing rate.

Payment, Pricing & Title

Payment is required with order except authorised credit accounts, Government and Educational customers. Authorised credit accounts are 30 (THIRTY) days from end of month of invoice. 

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Payment can be made by VISA or Mastercard credit/debit cards, Paypal, BACS, bank transfer or cheque. Please make cheques payable to KK Systems Ltd and send them to KK Systems Ltd, Tates, London Road, Pyecombe, West Sussex BN45 7ED. For non-UK customers wishing to pay by bank transfer please note that if your order value is under £200.00 a bank charge of £10.00 will apply to your order. This does not apply to credit/debit card payments or to Paypal.

Prices exclude VAT and are subject to change without notice. VAT is charged at the prevailing rate.

All supplies are the property of KK Systems Ltd until full payment has been made.

Our full conditions of sale can be downloaded here.

Bank Details

HSBC Bank Plc
50 Church Road
Burgess Hill
West Sussex
RH15 9AE
United Kingdom

Account Name: KK SYSTEMS LTD
Account Number: 91512951
Sort Code: 40-15-16
Up until and including 21 October 2017:
BIC: MIDLGB2123K
IBAN: GB94MIDL40151691512951
From 22 October 2017:
BIC: HBUKGB4123K
IBAN: GB34HBUK40151691512951
Returns

KK Systems Ltd can accept returns for refund only if items are returned within 14 days of receipt and if item(s) are undamaged, unused and still in original packaging. We cannot accept returned items that have been used unless they are faulty.

In the event of needing to return eligible item(s) please first contact KK Systems Ltd to advise of the situation and to provide your full contacts details. All items are returned at the Customer’s risk and expense and will be inspected by a technician before a refund can be considered. We recommend that you obtain proof of posting for your return.

We aim to process any returns received within 5 working days. Where a refund is due this will be made via the original payment method wherever possible and will be for the cost of the returned item(s) only.